A conversational bot, commonly referred to as a chatbot, excels at delivering immediate responses to predefined questions or commands, typically addressing simple inquiries like directions or basic information. In contrast, AI chatbots possess the ability to access extensive knowledge bases, enabling them to comprehend a wider range of queries and handle more complex questions with depth and accuracy. This broader understanding empowers AI chatbots to tackle intricate inquiries effectively, distinguishing them from conventional conversational bots.

Conversational bots are highly customizable to accommodate specific business needs and branding requirements. They can generate responses tailored to any industry or business niche. For straightforward queries, conversational bots are ideal, offering quick and efficient interactions. However, for more intricate inquiries, we recommend utilizing AI chatbots with associated knowledge bases, as they can provide deeper insights and handle more complex questions effectively.

Businesses can measure the success and ROI of implementing conversational bots by tracking website traffic and interactions with the bots. Analyzing the percentage of users who engage with the bots and subsequently become clients provides valuable insights into the effectiveness of the bots in driving conversions. Similarly, assessing the impact of conversational bot interactions on customer retention and satisfaction can also gauge their ROI.

For businesses implementing conversational bots, we offer comprehensive support options. Our business-level clients are assigned dedicated account executives who provide personalized assistance throughout the implementation process. Additionally, we provide access to a knowledge base for further guidance and troubleshooting. Moreover, businesses have the option to schedule one-on-one meetings with our experts to address any issues or optimize bot performance to suit their specific needs.