Enhance ticket resolution speed and service performance through automated IT ticketing with access to actionable, relevant information.
Ninja Ticketing is a fully customizable experience providing in-depth device info and essential actions – such as remote access, scripting, install apps, etc. – directly from the ticket.
With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.
Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Grant your technicians the gift of full transparency with device-level reporting on key KPIs like mean time to resolve, one touch resolution, and first response time.
With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.
Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.
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An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
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