The Helpdesk Solution for Business

Enhance ticket resolution speed and service performance through automated IT ticketing with access to actionable, relevant information.

Why AtmosAI Appointments?

Built Exclusively for IT Teams

Ninja Ticketing is a fully customizable experience providing in-depth device info and essential actions – such as remote access, scripting, install apps, etc. – directly from the ticket.

Single-Pane Support

With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.

Automation Domination

Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.

Our Ticketing Ingredients

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Easily Manage Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Market-leading time to value

Resolution Reporting

Grant your technicians the gift of full transparency with device-level reporting on key KPIs like mean time to resolve, one touch resolution, and first response time.

Single-Pane Support

With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.

Automation Domination

Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.

Move beyond ticketing to Unified IT Management

RMM

Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.

Endpoint Security

Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.

Remote Access

Quickly and securely provide hands-on remote support to distributed employees.

Endpoint Backup

Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.

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FAQ

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

An IT ticketing system, also known as IT ticketing software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.

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